Last updated May 17, 2024

Customer service is a very essential feature for any successful online betting site to have on their platform. By conducting thorough research on all bookies and online casinos in Nigeria, we reviewed platforms with the best customer service. This article will review the different support channels available on some of the top betting sites and their response time.

Betting Sites with the Fastest Customer Service

There are various customer service channels that most betting sites have available to their players. Some of them include Email,Live chat, Contact form, Social media and Hotlines, and each has a different response time. 

Below are some of the top betting sites with the best customer service in Nigeria:

  • Unique Bonuses
  • High Odds
  • Mobile App
Register
Nigeria

Verified on 18 May 2024

  • Great Odds
  • Mobile App
  • 24/7 Help
Register
Nigeria

Verified on 18 May 2024

18+. Offer effective for new customers who have registered from 1st February 2024. The minimum qualifying stake per day to earn a 10% free bet is ₦500. Customers are eligible to earn up to ₦44,000 in Free Bets daily, with a maximum of ₦22,000 from Sports and ₦22,000 from Virtuals. . Full T&Cs apply.
  • Live Betting
  • Mobile App
  • Loyalty Club
Register
Nigeria

Verified on 18 May 2024

18+. The minimum deposit required to activate the bonus is 400 ₦. Min deposit: 200% up to 20800 ₦, 250% for 20801 ₦ to 41600 ₦, 300% for 41601 ₦. Bonus valid 30 days. For 200% bonus: Half must be wagered 5x in acca bets (3+ selections, 1.40+ odds). Second half: 30x in 1xGames. For 250%+: Half must be wagered 10x in acca bets. T&Cs Apply.
  • Live Streaming
  • Top Odds
  • Special Offers
Register
Nigeria

Verified on 18 May 2024

Up to $30 in Bet Credits Min deposit requirement. Bet Credits are available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply. Registration required.
  • Live Streaming
  • Loyalty Club
  • Many Offers
Register
Nigeria

Verified on 18 May 2024

18+. Minimum deposit of ₦100. The deposit and the bonus amount must be wagered 10 times on Sports and/or Virtual Sports. Only bets placed with odds above 3.00 contribute to the Sports Betting First Deposit Bonus. Full T&Cs apply.
  • Live Streaming
  • Top Odds
  • Great Promos
Register
Nigeria

Verified on 18 May 2024

18+ bet on 1×2 results in NaiJackpots to win up to ₦850M, with consolation prizes. Pepper Don Rest Jackpot: ₦25 minimum bet, ₦500,000 prize. Do-Ri-Me Jackpot: ₦50 minimum bet, ₦75M prize. 17 Gbosa Jackpot: ₦100 minimum bet, ₦850M prize. T&Cs apply.
  • 24/7 Tech Help
  • Live Betting
  • Live Streaming
Register
Nigeria

Verified on 18 May 2024

18+. Min deposit: ₦4,000. Wagering requirement: 5x/30 days on bonus amount in accumulator bets + WinGames x 30/30 days. At least 3 events in an accumulator must have odds of 1.40 or higher. T&Cs Apply.
  • Mobile App
  • 24/7 Support
  • Many Markets
Register
Nigeria

Verified on 18 May 2024

18+. Triple bonus: 50% on 1st deposit, 100% on 2nd, and 200% on 3rd. Min deposit: ₦500. Max bonus: ₦50,000 on 1st, ₦100,000 on 2nd, ₦150,000 on 3rd. T&Cs Apply.
  • Mobile App
  • Virtual Sports
  • 24/7 support
Register
Nigeria

Verified on 18 May 2024

18+. Min deposit: ₦1700. Max sports betting bonus: ₦207500. Wagering requirement will be 5x the bonus amount in accumulator bets, must have odds of 1.40 or higher. Full T&Cs apply.
18+. No risk free bet: 10% of 1st deposit, max 500,000 ₦. Bonus on loss. Free bet expires in 3 days. Use on odds 1.01-2.00. Abuse may void winnings. Terms subject to change. Full T&Cs apply.
18+. Minimum deposit is ₦100. The Bonus cannot be used for our Virtual or Casino products. Bonus must be wagered a minimum of 5 times on any sports market with minimum odds of 1.5 per event and a total of 5 events. General Frapapa rules and terms apply.
  • Bonus Offers
  • Betting Markets
  • Live Chat
Register
Nigeria

Verified on 18 May 2024

18+. Extra bonus on winnings based on selections. Min odds 1.25. Final percentage calculated on settled bets. Bonus awarded as cash upon settlement. T&Cs apply.
  • Yanga TV
  • Great Support
  • Live Betting
Register
Nigeria

Verified on 18 May 2024

18+Minimum Deposit Amount is-₦500. Maximum Bonus Amount is ₦10,000 per Deposit. Total maximum winning amount for the two deposits is ₦50,000. Minimum number of Selections is 5 sports events. Minimum qualifying odds per Selection is 1.3 for all selections. You have 30 days to unlock all your bonus or forfeit same. T&Cs Apply.
  • Live Streaming
  • Mobile App
  • Fast Payout
Register
Nigeria

Verified on 18 May 2024

18+. Minimum deposit ₦100. Maximum bonus ₦120,000. New customers only. The maximum that can be awarded to a customer is ₦120 000. Full T&Cs apply.
  • Vast Markets
  • Bet Live
  • 24/7 Assist
Register
Nigeria

Verified on 18 May 2024

18+. Bet on Football, Basketball, or Tennis. Minimum 3 selections with each having odds of 3.00+. T&Cs Apply.
  • Live Betting
  • Strong Odds
  • Diverse Sports
Register
Nigeria

Verified on 18 May 2024

18+. Max bonus amount 10,000₦, 10 times roll over, 5 sporting events and above. 7.5 total odds selection or more to activate. Full T&Cs apply.
  • VIP Program
  • Help 24/7
  • Weekly Perks
Register
Nigeria

Verified on 18 May 2024

18+. Min deposit: ₦100/1 USD. Wager 5x in Multiple bets on Sport betting, min 4 events, odds 1.35+. Max bonus ₦55,000/220 USD. T&Cs apply. Full T&Cs apply.
  • Mobile app
  • Live streaming
  • Bonus Amount
Register
Nigeria

Verified on 18 May 2024

18+. 18+. Deposit ₦100 or more, If you deposit ₦100 – ₦499 will receive 2 Free Bets tomorrow, If you deposit ₦500+ receive 10 Free Bets tomorrow. Minimum odds of 1.01. Full T&Cs apply.
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  • Bet Builder
  • Total Cash-out
  • Service Help
Register
Nigeria

Verified on 18 May 2024

18+. The minimum deposit to activate the bonus is ₦450. Wager 5 times the bonus amount in accumulator bets. Each accumulator bet must contain 3 or more events. At least 3 of the events included in an accumulator must have odds of 1.40 or higher. Full T&Cs apply.
  • Great Odds
  • Banking Options
  • Welcome Bonus
Register
Nigeria

Verified on 18 May 2024

18+. Max bonus ₦100,000. Min deposit ₦100. Wager bonus 10x. Min odds 1.85. Second and third deposit codes sent within a week. Activate 100% code in 7 days, 150% in 14 days. Max bonus for 2nd deposit ₦30,000, 3rd deposit ₦10,000. T&Cs apply.
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  • Fast Withdrawals
  • Game Selection
  • Bonus Policy
Register
Nigeria

Verified on 18 May 2024

18+. New players who deposit minimum $10 within 7 minutes of registration. If they fail to do it in 7 minutes then they have the other 4 deposit bonus: 1st Deposit = 180% min dep 6729 NGN up to a maximum of $20,000 or an equivalent amount in other currencies. 2nd Deposit = 240% min. dep NGN 74,761.25 up to a maximum of $40,000 or an equivalent amount in other currencies. 3rd Deposit = 300% min. dep. 149,522.51 up to a maximum of $60,000 or an equivalent amount in other currencies. 4th Deposit = 360% min NGN 299,045.01 up to a maximum of $100,000 or an equivalent amount in other currencies. Full T&Cs apply.

1xBet

1xBet is a very popular betting site in Nigeria, we tested the available customer support channels available on the platform. The betting site has an active customer service with an impressive response rate. Some of the available channels on the platform includes;

  • Live chat: 2-5 minutes
  • Email: Less than 24 hours
  • Social media(facebook, instagram): 2-5 minutes
  • Phone- 8:00 to 22:00

You can read up on our 1xBet app review for more information.

Bet9ja

As one of the successful online betting platforms in Nigeria, Bet9ja offers an impressive customer care to its customers. This operator has various channels to attend to players inquiries and complaints and they include:

  • Contact form: 48 hours
  • Email: 24 hours
  • Phone: 8:00 to 21:00
  • Social media(facebook, instagram, twitter, telegram): 24 hours
  • Live chat: N/A

We provided more information on our detailed Bet9ja app review.

Betking

Another top performing betting site in Nigeria is Betking. The platform has a  live chat feature available, and other very responsive customer care channels available on the site. Some of them include;

  • Email: 24 hours
  • Social media(facebook, instagram, twitter, youtube): 2-5 minutes
  • Whatsapp: 2-5 minutes
  • Live chat: 2-5 minutes

For more information on this, you can read our Betking app review.

BetWinner

Betwinner betting site is another top betting platform with an impressive customer service channel. The platform has different email addresses to handle different issues ranging from payment issues to general inquiries. The different channels and their response time are as follows:

  • Email: 24 hours
  • Social media(facebook, instagram, twitter, telegram): 24hours
  • Live chat: 1-3 minutes
  • Phone: 8:00 to 22:00
  • Contact form: 24 hours

There are more information you ca read on our BetWinner app review.

Betway

Betway betting site also offers a number of customer support channels to players on their platform. Our research discovered that the betting site has an impressive response time on these channels. The available channels include:

  • Live chat: 2-5 minutes
  • Email: 24 hours
  • Phone: 8:00 to 22:00
  • Social media(facebook, twitter): 24hours
  • Whatsapp: 2-5 minutes

Our in depth Betway app review gives more information for you to read.

Betano

After completing our investigation, we found that Betano is also one of the betting sites with the best customer service. Although the platform has a few channels, their response is quite timely and impressive. The list of available channels include:

  • Email: 24hours
  • Social media(facebook, instagram, twitter, linkedIn, youtube): 24hours
  • Live chat: 1-3 minutes
  • Phone: 8:00 to 22:00

You can read our Betano app review for more information.

How to Contact Customer Support?

To contact the customer support on 1xBet, login to the bookmakers website  and scroll to the end of the page. Then click/tap on the “contacts” and select your preferred channel. For really urgent matters, you are advised to use the live chat or phone channel. However for payment issues it is best to use the email channel so as to keep a record of it. For information on any promotion and codes the best channel is usually the social media handles.

The customer support on Bet9ja can be accessed through the “contact us” section on the footnote of the website. You can also google any information that may not be on the page like the email address. The contact form is usually the best option for important issues that cannot be resolved immediately. For instance submitting any form of request or issues on account verifications. And for the really urgent matter you can reach them through the hotlines between the hours of 8:00 to 22:00.

Players looking to contact the Betking customer support will find it located at the end of the bookmaker’s home page. Simply click/tap on the “contact us” section and choose from the available channels. The bookie has a live chat section at the top of the homepage that is easily accessed after logging in. If you need to speak to a customer service operator and not a bot, you may opt for the hotline channel. You can also send an email for rectification of issues concerning payments.

The customer support channel on the Betwinner platform can be reached through the “contacts” sections on the page. The bookie has different emails for different issues, so players are advised to use the right email address for specific issues. There is also a contact form and live chat available for other inquiries or technical issues.

After logging in to the website, you can locate the customer support at the footer of the page. Open the “contact us” section and choose your preferred channel depending on your issues. The best channels for urgent issues or any technical issue are the live chat or whatsapp channels. The email is the best option to resolve any payment or security related issues.

Betano customer support is accessed through the help center section at the bottom of the home page. You can simply type in your issues, use the live chat or select from other alternative channels available. The email address is more effective for important issues that may require keeping record of correspondence for future use. For information on promotions and other services for new customers, you are advised to use the social media handles.

Comparing the Best Ways to Contact the Bookmakers in Nigeria

Betting SiteBest Customer Support ChannelResponse Time
1xbetLive chat2-5 minutes
Bet9jaPhone8:00 to 22:00
BetKingWhatsapp2-5 minutes
BetWinnerLive chat1-3 minutes
BetwayWhatsapp2-5 minutes
BetanoLive chat1-3 minutes

Conclusion

It is common for bettors to run into certain issues while on any betting site. This is the reason any successful betting site must have effective customer care services for its players. For a customer service to be considered effective, it has to be readily available to players and resolve their issues. It also needs to be able to communicate clearly when providing answers or solutions to players. Also such operators should have more than one customer support channel and a fast response time.

We have thoroughly researched each bookie listed on this article, and we rate their customer care services as impressive. Our investigation allows you to make an informed decision on which support channel to use for any issue you encounter.

FAQ

Some of the bookmakers with the best customer support include: 1xbet, Bet9ja, Betking, BetWinner, Betway and Betano.

By visiting the bookmaker page, clicking on the “contact us” section usually at the bottom of the site.

You can reach them through email, phone call or social media handles.

You can contact them on their phone number, social media handles or by filling out a contact form on their page.